The New Zealand Railways Magazine, Volume 7, Issue 7 (December 1, 1932)
Service the Watchword
Service the Watchword.
The cardinal aim of those responsible for controlling the operations of the Branch has, since its inception, been the provision of the best possible service to the travelling public. It is also worthy of note that the operations of the Branch have been conducted every year at a profit to the Department.
Once the position respecting the earlier refreshment rooms had become consolidated it became the settled policy of the Department to take over the more important refreshment rooms as the leases expired. This extension of activities, together with the fact that some new rooms were erected to meet the requirements of passengers travelling on the new lines opened during recent years, has resulted in the number of rooms now under Departmental control being increased to thirty-one.