The New Zealand Railways Magazine, Volume 7, Issue 8 (February 1, 1933)
Aids to Business
Aids to Business.
However well the Railways may be doing in regard to the proportion they secure of the total business offering, there is always some margin of business which a right attitude on the part of the staff may help to obtain. Among useful aids to more business are keenness, knowledge and courtesy. By keenness I mean the sharp desire, interest and alertness of members in attracting possible passengers or senders of freight to the rail. By knowledge is inferred the double advantage which study gives in business matters when the facilities of the undertaking are fully known to the staff and when they properly appreciate the needs and desires of customers. By courtesy is pictured those attributes which make customers feel that they are being helped and shewn consideration in a likeable manner. All indications shew that in these matters the staff is giving, in general, excellent service.